Personnel and Training Manager – International 6* Cruise Company

PEOPLECONQUEST HUMAN RESOURCES is recruiting for a 5 Star CruiseShip:

Position Title: Personnel &Training Manager
Report to: Shipboard: Hotel Director
Accountability: Facilitate training programs and serve as shipboard human resources liaison officer.

Operational Duties

Essentials Functions:

• Manages the onboard training and development activities by facilitating professional development and leadership programs, with particular emphasis on job skills training programs for newly hired crew members.
• Measures and evaluates trainee’s performance to ensure alignment with job competencies.
• Coaches and guides trainees through a series of in-class training activities and an extensive on-the-job training program to ensure trainees successful attainment of College certification.
• Effectively communicates with Corporate Learning & Development Department and onboard management with regards to trainee’s knowledge, skills and abilities.
• Works collaboratively with key corporate personnel and subject matter experts to design, develop and implement learning & development programs.
• Evaluates the effectiveness of the learning & development activities to continually ensure objectives are achieved and provides recommendations for improvement as required.
• Coordinates the online learning offerings and manages the venues. • Oversees the shipboard welcome process for new joiners.

Secondary Functions:

• Establishes and maintains effective professional relationships with Heads of Departments and members of the ships company.
• Communicates operational issues to the Hotel Director and raises any crew issues to the onboard management team.
• Participates in crew welfare meetings to provide suggestions and recommendations that positively contribute to the enhancement of onboard morale.
• Provides support in regards to shipboard life, compassionate circumstances, job conditions, etc.
• Reports complaints of discrimination and harassment to Captain and Staff Captain.
• Assists with the development and distribution of career opportunities.
• Coordinates graduation ceremonies.
• Performs other duties as assigned.

Required Qualifications

• Three years relevant experience, preferably in cruise industry
• Experience in the field of Adult Learning is desired
• Exemplary presentation and facilitation skills
• Capacity to serve as a role model to both existing and new members of the Seabourn team and ability to inspire others to follow the Seabourn values.
• Exceptional interpersonal skills and easily approachable
• Ability to research and design training curriculum and materials
• Ability to work independently as well as collaboratively
• Advanced verbal, non-verbal, written communication skills
• Experience editing, including advanced knowledge of English grammar
• Proficient in MS Word, Excel and Power Point to an intermediate level