Customer Service Executive

Position: Customer Service Executive

Viking Cruises are the world’s leading river cruise line, operating a fleet of ships covering Europe, Russia and Asia. We are constantly innovating and adding to our fleet each year. This means excellent opportunities for those who work for us. There’s tremendous potential to advance your career, whether on board our ships or in our corporate offices in the US, UK and Basel, Switzerland.

We are now recruiting for a Customer Service Executive to join our office in Wimbledon. Our Customer Service Executives are responsible for responding to all pre and post cruise enquiries and correspondence from customers, either by telephone, email or letter.

Key Tasks of the position include

Ensure the required level of customer service and communication is achieved by telephone, letter and email at all times.

Demonstrate a sense of urgency depending on the volume of enquiries, and adapt and prioritise as required.

Maintain the highest level of written communications for pre and post travel correspondence.

What you can offer Viking Cruises

Knowledge and Experience:

• Six months’ experience of working in a customer services environment.
• Experience of dealing with and resolving complaints.
• Experience of managing and exceeding customer expectations.
• Understanding of customer service standards and guidelines.
• Experience in allocating compensation (desirable)
• Experience in preparing written correspondence for customers, ideally letters (desirable)

Skills:

• Exceptional customer services and administration skills.
• Excellent communications skills, written and interpersonal.
• Good organisational and prioritising skills.
• IT Literate – experience of travel reservation systems.

Attributes:

• Ability to build rapport quickly and empathise with a customer.
• Ability to deal with customers and external contacts in a professional, confident and assertive manner.
• Ability to prioritise tasks and work to deadlines.
• Ability to work on own initiative as well as part of the team.
• Ability to remain calm and patient under pressure.
• Pro-active problem solver.
• Positive and enthusiastic approach to work with a dedicated and flexible attitude.
• Ability to take ownership of their own performance and development.
• A willingness to work a 5 day over 7 days shift system.

What we can offer you

Employee benefits include pension, private health insurance, childcare vouchers, cycle-to-work scheme, season ticket loan scheme, 20 days holiday, card and cakes on your birthday and fizz on your anniversary. We also offer a modern, lively and fun office in Wimbledon which has easy access to the tube, mainline train and buses.

For more details about the company, our products and our vacancies please visit our website. If you would like to join an award winning company at a very exciting time then apply with your CV and a cover letter below.