Recreation Manager – Castaway Cay

Disney Cruise Line Overview

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!

This role is based on Disney’s private island in the Bahamas, Castaway Cay.

Responsibilities

• Manage day-to-day Island Recreation operation, all life guarding and rental activities on Castaway Cay
• Actively performance manage Island Recreation Crew (Recreation Staff and Rental Host/Hostess); approximately 30+ Crew members
• Oversee Island rental operation areas; areas include but are not limited to snorkeling, use of small non-motorized watercraft, bicycles, floats, strollers, and wheelchairs while ensuring proper sanitation, upkeep, maintenance and cleanliness of all equipment
• Measure the effectiveness of all activities provided by the Island Recreation Crew in delivering exceptional services to Guest and Crew
• Create daily work schedule, distributing work assignments accordingly
• Prepare weekly boat and security schedules for shipboard Crew rotations
• Oversee on-island lifeguard in-service training as well as new hire on-the-job training
• Establish and execute a Crew development plan to provide effective motivation, maintain morale, promote diversity, and minimize turnover of staff
• Oversee use and ordering of all recreation supplies to ensure adequate stock
• Assist in the preparation of annual operating plan, planned work and maintenance budget and effectively manage to targeted business goals
• Liaison with ship for Guest service needs that occur on island and with vendors
• Create and lead innovative solutions for improved Guest services on Castaway Cay

Basic Qualifications

• Minimum three years management experience within a high volume Resort operation
• Prior shipboard and/or remote resort and/or island operations experience
• Proven experience in recreation, water safety instructor and/or advance lifesaving skills High School degree or equivalent
• Demonstrated experience maintaining water sport and/or recreational equipment (sailboats, bicycles, etc.)
• Demonstrated communication skills, both written and verbal, and ability to work and communicate effectively with a diversified team
• Demonstrated action orientation and self-starter, planning for and requiring little follow-up
• Demonstrated ability to handle multiple tasks and team leadership
• Computer fluency on word processing and spreadsheet applications
• Receptive to island life, living and working on a remote island for 3-4 months at a time with an average of 6-weeks off in-between contracts
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live on a remote island with approximately 100 other crew members Willingness to commit to an island contract
• Be able to adhere to Disney Cruise Line appearance guidelines
• Enjoy working in a guest-service oriented environment
• Be flexible with your work schedule and job duties
• Appreciate diversity among guests and crew

Preferred Qualifications

• College degree or equivalent
• Open water diver and diving rescue certification
• Previous maintenance experience
• Experience with facilities management