Shore Excursions Manager

Great vacations begin with great employees!

At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

As Shore Excursions Manager, you would be administrating the shipboard Shore Excursion program and related guest services to achieve established revenue and quality goals.   Here, you would be working with a world-class team.

Responsibilities include (but are not limited to):

• Creates and implements a revenue generating plan
• Monitors revenue performance (Gross, NET and APD). Determines if the ship is on track to make target, and adjusts strategies and plans to maximize revenue and guest satisfaction when necessary. Maximizes NET revenue by understanding and implementing margin strategies with variable pricing, minimum participation
• Monitors shore excursion operations and ratings for quality assurance
• Actively seeks additional marketing opportunities and venues onboard
• Regularly conducts onboard sales training with the team, and ensures all team members understand the current strategies and plans to meet targets
• Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information
• Manages the financial aspects of the assigned shore excursion program, including the successful identification of expense reduction through cost control. Meets with tour operators while in port. Reconciles sale of tour tickets with operators and coordinates payment with the Miami Office. Ensures net ticket invoice pricing is consistent with pricing provided by shoreside shore excursion office
• Meets with immediate shipboard supervisor, to review the requirements of the day’s activities and timeframes. Reviews schedules to estimate time requirements to ensure speed and efficiency
• Conducts scheduled tour presentations to guest audiences. Participates in maintaining shipboard shore excursion video. May rewrite scripts or work with Broadcast Technician to shoot footage as needed
• On Ships with SeaTrek Program. Works closely with Dive Manager, Assistant Dive Manager or Divers to ensure SeaTrek program meets revenue and ratings targets. Supervises Aquatics personnel during shore excursions desk shifts. Schedules Shore Excursions team for regular shifts in the Dive Shop to learn and improve cross  promotion and team work