Maitre D’ World Café

Vessel type: Ocean-going cruise ship

Job Description

CAFÉ / SPECIALTY MAITRE d’HOTEL

PURPOSE OF POSITION 

You ensure a friendly and professional service in the assigned F&B area to the fullest satisfaction of our guests in accordance with Viking Ocean Cruises Standards.  

Your Responsibilities

Responsible for the service operation in assigned area

• Supervision/support of a professional welcoming and sales orientated F&B Service
• Ensuring the correct handling of all products, materials and equipment  
• Ensuring absolute cleanliness and order in accordance with HACCP rules
• Operation of service procedures according to standards (e.g. menus, decoration)  
• Organization and execution of F&B related ship functions and special events  
• Performance according to company standards and HACCP rules

Management and motivation of the  assigned service crew

• Organization, management and motivation of restaurant and bar crew
• Management of work schedules & Training of service in department
• Participation in dis-/embarkation and luggage duty & loadings

Responsible for cost control and adherence to set budgets in assigned area

• Cost control in accordance to the budget
• Establishing of weekly stock order in cooperation with Hotel Manager
• Conduction of stock takes; inventory according to company procedures
• Responsible for daily closing of restaurant and bar area cash register

Active liaison with guests

• Welcoming of guests and socializing during meal times
• Conduction of daily menu presentation with cooperation of Executive Chef

Supervisor: Restaurant Manager

Gives instructions to: Restaurant/Bar supervisors and crew

Receives instructions from:  F&B Manager / Hotel Manager, Corporate Operation Manager

Your Profile

• Graduated education within hotel / catering industry or equivalent experience.
• Min. 3 years professional experience in same or similar position in 4 or 5* operation
• International experience / experience on a ship is an asset
• Excellent English skills, other languages are an asset
• Service oriented and guest focused
• Excellent management, organizational and communication skills
• Positive personality, professional appearance
• Flexibility and stress resistance, team player, commitment

​GUIDELINES AND REGULATIONS

Job Description • Contract • Company Rules and Regulations • Onboard ABC • Viking College • Uniform Regulation • F&B Manual