1st Housekeeper Assistant

Vessel type: Ocean-going cruise ship

Position title: 1st Housekeeper

Reports to: Executive Housekeeper

Stripes:  2 stripes

Department: Hotel Division - Housekeeping

Berthing: Single

Guest contact: High

Operational duties

• Responsible for the daily activities of the Asst. Housekeeper and Housekeeping Supervisor
• Conduct daily pre-shift meeting with Asst. Housekeeper and Housekeeping Supervisor.
• Prepare and revise work schedules and submit to Exec. Housekeeper for final approval.
• Monitor on a daily basis, the work performance of the Assistant Housekeeper and Housekeeping Supervisor, enforce that all work performance meets VOC standard.
• Prepare and submit performance appraisals for the Asst. Housekeeper and Housekeeping Supervisor to the Executive Housekeeper for review.
• Consult, guide, and administrate disciplinary procedure when and if required. All performance evaluations and disciplinary issues are to be reviewed by the Executive Housekeeper prior being issued or administered.   
• Carry daily random inspections of all Housekeeping areas and ensure VOC quality standards are met.
• Monitor the recording of crew working time and overtime and ensure compliance with MLC. Submit final wage report to the Executive Housekeeper for review and approval.
• Receive store and update inventory.
• Handle and resolve housekeeping related Guest issues.
• Daily communication with the Executive Housekeeper to update on operation and concerns.
• Liaison between Exec Housekeeper and Asst. Housekeeper and Housekeeping Supervisor.
• Provide development opportunities and shadowing for the Crew.
• Assist in covering for shortages in the managerial team as required.
• Place orders for expendables (e.g. shampoo, soap, etc.) and control adequate levels of all supplies. Submit final requisition to Executive Housekeeper for approval.
• Maintain a correct and complete inventory of housekeeping chemicals and cleaning equipment and ensure they are in working order. Submit request for additional purchasing to the Executive Housekeeper.
• Participate in management inspections when required.
• Organize, supervise and ensure proper handling of luggage.
• Provide and coordinate follow-up on functionalities and technical issues related to guest stateroom areas, public areas, guest self-service laundry, crew areas and facilities.
• Ensure inventory are carried out as per assign schedule.
• Prepare, review and check all relevant reports, documents, logs, checklists, USPH and safety logs, and any other paperwork necessary to the operation of the department, and ensure their accuracy.
• Demonstrate professionalism and be a good role model for subordinates.
• Handle guest and Crew challenges in an efficient and professional manner.
• Maintain a clean and safe workplace with emphasis on employee health and fire\chemical safety
• Operate in line with all USPH, Environmental, Safety and Security Policy.
• Perform other duties as assigned by the Executive Housekeeper.

Required Qualifications

• Minimum four years housekeeping management experience on ships of 300+ cabins
• 5 Stars high end property experience a plus
• Excellent English communication skills both spoken and written. Additional European language recommended
• Hospitality, Hotel, or Business Management Degree preferred
• Strong knowledge of housekeeping chemical and equipment.
• Strong knowledge of sanitation process and procedures
• Excellent Computer skills needed (Word, Excel, Fidelio, Outlook, and Espresso)
• Strong knowledge of Human Resources procedures and their applications.
• Ability to lead and motivate a diverse Crew
• Training skills
• Great guest interaction