Bartender m/f on board luxury cruise ships
- Recruiter:
- Caribbean Cruise Careers
- Category:
- Galley Jobs
- Updated:
- October 9, 2016
Department: Hotel Department
Primary Function: As a Holland America Line employee You will create a HAL Dutch Café experience for our guests by providing once-in-a-lifetime guest service with prompt service, quality beverages and products, and maintaining a clean, hygienic and comfortable environment.
Reports to (Shipboard): Head Bartender
Major Responsibilities:
Responsibilities and essential job functions include, but are not limited to, the following:
- Provides quality beverages and food products consistently and efficiently for all guests by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines in the workplace and for all products.
- Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating area to Holland America Line’s standard.
- Anticipates guests’ needs by constantly evaluating environment and guests for cues.
- Communicates information to Head Bartender so that the team can respond as necessary to create the most efficient service possible.
- Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Delivers excellent guest service to all guests by acting with a ‘guest comes first’ attitude and connecting with the guest.
- Follows Holland America Line operational policies and procedures, including those for inventory handling and safety and security, to ensure the safety of all guests, officers and crew.
- Maintains a clean and organized workspace at all times.
- Maintains regular and consistent attendance and punctuality.
- Carries out any other duties and responsibilities as assigned.
- Basic Product Knowledge of Dutch Beers, Spirits, Coffees, Teas and Snacks offered.
- Communicate service challenges effectively to his/ her manager.
- Promotes onboard specialty restaurants, entertainment shows, ports of call or any other onboard events as appropriate.
- Responsible to achieve the revenue targets set by corporate office.
- Speak English at all times when in guest areas.
Hiring Criteria:
- Excellent command of the English Language
- Extensive knowledge of beverages such as coffee and teas.
- Advanced knowledge of varying brands and quality of liquors.
- Handle multiple tasks at one time.
- Physically fit and able to lift more than 20kg.
- Ability to read, interpret and demonstrate the preparation of recipes, extensive mixology experience.
- Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations.
- Basic knowledge of beverage handling procedures with regard to public health standards.
- Cost awareness and full understanding of inventory control and inventory taking.
- Ability to train and guide assigned waiting staff.
- Work successfully as part of the team, while under pressure.
- Excellent appearance, self-starter.
- Maintain a positive morale and professional attitude.
- Revenue and guest satisfaction focused.
- Ability to handle food and hot beverages.
- Basic understanding of all technical machines used within the beverage department such as draft beer machine, coffee machine, etc.
- Excellent open communication style with all levels of employees.
- Willing to work on weekends, holidays, and seven days a week and as business requires.
- Process information/ merchandise through POS register system.
- Certified in Responsible Alcohol Service (HAL University) prior boarding.
Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Language Requirements
Good knowledge of the following languages is required: English, German, French, Dutch
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