Guest Administration Officer / Port Services. 4*-5* Cruises
- Recruiter:
- Cruise Carreras
- Category:
- Guest Services Jobs
- Position:
- Guest Services Officer
- Updated:
- March 29, 2019
Dear Candidate:
We have open positions for Guest Administration Officer with a Large Cruise Line.
Summary Position
Efficient clearance of the ship through the accurate customs and immigration reports.
Ensures the collection of guest immigration information toprepare manifests for customs and immigration authorities in ports of call.
Clearance responsibilities as and when deemed necessary by the Front Desk Manager.
Job Description.
Conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/orin the presence of guest contact and crew areas.
Participates in the boarding process by reviewing immigration documentation such as passports and Alien Resident Cards (ARC) to determine validity of documents. Refers all unusual documentation to Front Desk Manager for final approval or denial.
Prepares Landed Goods Advice with appropriate disposition instruction following customs procedures / Prior to sailing and or arrival, prepares departure and/or arrival manifests, sailing letters and similar relevant information and forwards to appropriate immigration officials and shore side personnel.
Ensures all documentation is prepared according to regulations, and accurately to avoid fines. Informs the Front Desk Manager of any discrepancies and takes immediate corrective action.
Audits immigration information entered into computer system by Guest Port Services staff that may not have been captured during the boarding process. Collects missing information by contacting guests directly and updates records as required.
Provides support to Guest Port Services on turnaround day for both departure and boarding.
Meets Port Agent, and Customs and Immigration officials at the gangway, at all ports of call to deliver documentation to clear the ship to dock and allow both guests and crew ashore. Maintains a professional working relationship with Port Agent and Customs and Immigration officials and is present at the gangway prior to arrival and departure from each port of call playing a key role and searching for missing guests. Informs all relevant divisions of refreshment needs for local officials ahead of arrival in to ports of call.
Responsible for playing a key role in a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Through maintaining a detailed knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.
Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations.
Requirements
Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry.
Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
Demonstrates a working knowledge to operate all office equipment.
Completion of high school, basic or vocational education equivalency preferred.
Working knowledge of US cash handling procedures and foreign exchange required.
Speak English clearly and distinctly.
Aptitude to read and write English in order to understand and interpret written procedures.
Additional Information
Would you like to gain valuable experience on board a luxury cruise line,travel the world, meet people from several nationalities and get paid for it? Yes!! Send us your English C.V.
We look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.
If you fit the profile, you will be contacted by e-mail or what’s app and sms.
Please keep an eye on your e-mail and spam box to see if you received an invitation.
Kind Regards
Managing Director
Cruise Carreras
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