Guest Services Host/ess

Category: Guest Relations
Region: International
Country/Locale: Cruise ship

We are currently accepting applications for the position of Guest Services Host/Hostess on behalf of a well-known family cruise line.

Part of your role will be to provide front desk services to all guests, answering main switchboard calls and appropriately route calls. You will facilitate Guest requests, assisting in the delivery of Guest items to staterooms and provide Guest information and assistance as needed.

You will be responsible for cash handling, currency exchange, balancing monies and maintaining the cash float.

Requirements:

• Minimum 1 year front desk/guest services experience in a high volume hotel or resort (+200 rooms)
• Familiarity with front office computer software and proficiency in common software (eg: MS Word, Excel)
• Excellent written and communication skills
• Ability to work in a fast paced, multi-tasked environment
• Ability to deal with difficult Guests and handle multiple situations simultaneously
• Fluent English mandatory
• Additional languages (especially Spanish, Italian, French) well regarded

We are currently recruitng for positions available from October 2012. Interview sessions being held in July / August.