Front Office Manager (m/f) for River Cruise Vessels

For the River Cruise season 2013 we are looking for Front Office Manager (m/f)

Duties:

• responsible for the entire reception area as well as the onboard shop
• responsible for guest satisfaction and the corresponding ratings
• responsible for customs formalities
• responsible for cash as well as checks and credit card slips
• joint responsibility for the correct menu spelling
• preparation of inventories and orders
• acceptance and control of goods delivered for the reception area and onboard shop
• managing, training and coaching the reception crew
• participation in staff meetings as well as in representative events
• honest and open communication with the supervisors, equals, subordinates, the corporate staff as
  well as the head office
• competent human relations and cooperation with the cruise director as well as the navigation crew
• professional and friendly guest service
• sound knowledge of the ship and the respective daily program

Requirements:

• several years of work experience in such a position on a ship
• team player
• good communicator
• friendly and open minded
• fluent in German and English
• leadership skills

For further information please apply online or per e-mail with your detailed CV with photo and certificates/written references of your previous employers.

Please note that we can only answer and consider complete applications (= detailed complete CV with photo, certificates), also fulfilling the minimum requirements above.