Guest Services Manager - Large Cruise Ship

Job Description:

As a key member of the on board management team, leading by example from front of the house, you will have the responsibility of delivering outstanding customer service over and above guest expectations, establishing and driving a positive working environment and focusing on operational goals where training, development, leadership and recognising overall team performance are paramount.

Minimum requirements:

• At least 2 years front-of-house managerial/operational experience in large volume hotel, cruise line, or hospitality industry related field 
• Excellent communication skills 
• Computer literacy 
• Ability to mentor, train, coach, handle disciplinary issues 
• Comprehensive knowledge of customs and immigration procedures 
• Working knowledge of U.S. cash handling procedures and foreign exchange 
• Fluent English + additional languages (Spanish, French, German, Italian, Portuguese) 
• Excellent previous employment references 

Salary: USD $3300.00 / month + vacation pay (approx. 6600 USD / year)

Contract duration: 4 months on / 2 months off

Benefits: single cabin, 3 stripes, bonus (depending on individual and ship performance), uniform