Guest Services Manager "Division Head"

Job Description:

Royal Caribbean is looking for exceptional executives to join our fleet of ground-breaking cruise ships that sail the globe. We provide a working environment that fosters career growth and development for our onboard team members. Our innovative and pioneering cruise ships, offer our guests a premium vacation experience. There are countless opportunities to join us at sea, so join our team today as a Guest Services Manager.

Royal Caribbean is continuing to build more ships, including the Oasis and Allure of the Seas, which will be the largest passenger cruise ships in the world!

Competitive salary, plus bonus, transportation to and from the ship, a private cabin, meals, medical insurance, and cruise & officer privileges. The contract time would provide for four months of duty serving on the ship, then two months \'off\' with vacation pay, after which you would be scheduled to return to work.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO;

• Continually develop original and fresh techniques to enhance the guest service onboard
• Use guest feedback and ratings to establish a positive culture throughout the guest services team
• Enforce organizational policies and procedures of monetary items regarding the Front Desk
• Develop and promote success of the management and supervisory teams onboard
• Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard
• Perform related duties as required

MINIMUM REQUIREMENTS

• Completion of high school, basic or vocational education equivalency preferred
• Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry
• Proven ability to achieve operational results in an international environment
• Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity
• Competency with Microsoft Office and Lotus Notes
• Oral and written fluency in English at an advanced level
• Must be physically able to participate in emergency life saving drills and required training.
• Strong communication skills in additional languages are desired
• All international applicants must have the ability to obtain a C1/D visa
• This position also includes four months vacation per year.