Cruise Director

Job Description:

128.50 - Cruise Director

• 128.50.a Reporting to: Hotel Director
• 128.50.b Primary Objective of Position
• .1 To provide the guest with ship and shore activities by directing the development and implementation of ship and shore programs.
• 128.50.c Major Areas of Responsibility
• .1 Directly responsible for the production of all entertainment activities, including evening entertainment, social events, deck sports, games, arts and crafts, movies, lecturers and religious services
• Ensures that entertainment staff has sufficient rehearsals and direction to ensure top quality programming.
• Ensures that all passenger requests, inquiries and concerns are handled in a prompt manner.
• Monitors shipboard activities and takes corrective actions as required to ensure passenger satisfaction.
• Maintains stocks of all necessary entertainment supplies, staff uniforms and re-orders as required.
• .2 Overseas embarkation and debarkation activities.
• .3 Overseas and creates the Daily Programs including entertainment, social activities and shore excursions.
• Communicates daily program to passengers and Cruise Staff on a regular basis
• Oversees the preparation of the Daily Program. Ensures that the program includes information about entertainment, social activities and shore excursions.
• Includes opening hours, departure times of tours, dispatching points for tour departures and final notice to purchase tickets in Daily Program
• Ensures that department heads and key personnel are aware of daily program by communicating Daily Program to them on a regular basis.
• .4 Act as Master of Ceremonies for all shows .
• .5 Performs cabaret as required (if applicable).
• .6 Utilizes leadership skills and motivational techniques in order to maximize employee productivity and satisfaction in the Cruise Staff department
• Provides orientation and training.
• Conducts employee meetings and counseling sessions.
• Determines and communicates standards of performance to employees.
• Evaluates employees on a regular basis and sends evaluations to the Hotel Director.
• Develops employees to maximize potential and prepares for future promotional opportunities.