Call Center Business Analyst

Great vacations begin with great employees! 

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  

Position Summary:

In this position, you will analyze evolving business issues within the organization's call center to determine operational impacts and formulate recommendations. You will be responsible for designing and implementing new policies, processes, and procedures based on recommendations.You will also analyze operating procedures to devise most efficient methods of accomplishing work.

Career Snapshot:

• Analyze all call center work related procedures and challenges such as organizational changes, communications, information flow and cost analysis; also gathers information and data related to any problems
• Analyze available solutions or alternate methods of proceeding and prepares recommendations for implementation of new systems, policies, procedures, or processes
• Conduct operational effectiveness reviews and interacts with call center personnel to ensure that newly implemented processes and systems are functioning as designed
• Analyze interdepartmental issues with the goal of optimization
• Communicate emerging business developments to the department
• Periodically evaluate and enhance the call center's operational tools for maximum benefit
• Define guidelines and parameters for evaluating the appropriateness of policy flexibility and problem resolution

Requirements:

• Bachelor's degree (B.A.) in an analytical or business discipline from a four year college or university
• 2 to 4 years related experience and/or training required; or equivalent combination of education and experience.
• Experience working within a call center environment
• Microsoft Word, Excel, Access, PowerPoint, Project, BRIO, and Lotus Notes

Preferred:

• Familiarity with AS400 or equivalent reservations system preferred

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as our Analyst, Business.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site.  

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

Job: Trade Support & Services
Primary Location: United States-Florida-Miramar
Schedule: Full-time
Shift: Day Job
Employee Status: Regular