Dir, Food & Beverage Operation

Great vacations begin with great employees! 

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  

Position Summary:

This position is responsible for providing strategic leadership in the food and beverage operations throughout the Celebrity and Azamara Cruisesu00bf fleets. The Director, Food and Beverage Operations leads, directs, manages and supports the entire Food and Beverage Operations team in the execution of the companyu00bfs food and beverage operations and ensures the highest level of guest satisfaction with the companyu00bfs food and beverage related products and services.

Career Snapshot:

• Provides overall leadership in the design, implementation and execution of the company's food and beverage operational standards and procedures, ensuring the highest level of guest satisfaction related to the guest food and beverage experience. Devises and implements strategies to ensure a continuous improvement trend in Food and Beverage guest feedback metrics and SGI scores.
• Continuously evaluates operational performance and establishes and implements strategies to improve the efficiency and quality of the food and beverage operation through analysis of internal and guest feedback and other established performance metrics. Provides leadership and guidance, and ensures the overall effectiveness of company training procedures, for the entire onboard food and beverage team to ensure the highest level of guest satisfaction and eliminate guest service breakdowns.
• Provides consistent leadership and support to entire shipboard food and beverage team, including food and beverage managers, executive chefs, restaurant managers, bar managers and related personnel. Facilitates consistent, candid and constructive communication with all shipboard personnel to maximize leadership development and maintain a results-oriented focus. Maintains constructive relationships with shipboard Masters, Hotel Directors and other shipboard and shoreside leaders to enable optimal performance and results for the entire food and beverage organization.
• Ensures that comprehensive processes, policies, standards and procedures are developed, clearly defined and communicated effectively to all stakeholders for the successful execution of the companyu00bfs food and beverage operations. Remains aware of internal and external conditions and industry innovations and best practices and applies this knowledge as appropriate in managing and leading company food and beverage operations.
• Ensures the accurate and effective assignment of talent throughout the company's food and beverage operations. Partners with human resources to attract, select, train, develop and retain the required talent to ensure the successful execution of the companyu00bfs operations. Provides functional leadership in devising talent acquisition strategies and leverages departmental support as required in all talent related activities. Provides guidance and support to scheduling department in ensuring the accurate and effective assignment of talent throughout the fleet. Leads the design and implementation of the overall food and beverage organizational structure for optimal performance.
• Prepares and manages yearly budget for the food and beverage operation, including all food and beverage related revenue and cost accounts. Closely monitors financial performance and devises and implements strategies to improve company financial performance.
• Provides food and beverage leadership and expertise to various company projects and initiatives, including new ship construction, business improvement initiatives, interdepartmental projects and other related functions.
• Leads, manages and supervises shoreside direct reports and has indirect supervisory responsibility for the shipboard Food and Beverage teams. Ensures the overall quality performance of all food and beverage team members. This positions manages multiple projects and priorities simultaneously and ensures the work-load is performed effectively and consistently. This position is required to perform any other job-related duties assigned by the Vice President, Food and Beverage. This position will require work-related travel up to 40% of the working time.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Requirements:

• 7-10 years food and beverage or related management experience preferably in a high volume, 4 or 5 star resort, cruise line, hotel, restaurant, or food service facility.
• Bachelor's degree from a 4-year college or university
• Proven leadership and food and beverage management abilities.

Preferred:

• Proven strategic business management knowledge and skills, including financial, product, quality assurance, human resources and analytical skills.
  Highly effective communication and interpersonal skills, both verbally and in-writing.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as our Director, Food & Beverage Operation.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site.  

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

Job: Guest Services
Primary Location: United States-Florida-Miami
Schedule: Full-time
Shift: Day Job
Employee Status: Regular