Guest Relations Manager

Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea. 

We are currently searching for Guest Relations Manager to join our team!  Potential candidates must have proven experience in providing concierge services to guest in a front desk department within a resort, hotel, or cruise line.

Responsibilities include:

• Provide consistent highly personalized concierge services to our guests and effectively managing the operation of the Front Desk Department in order to ensure total guest satisfaction
• Directs, coaches, supports, supervises and evaluates (in conjunction with the Hotel Director), the performance of all Front Office and Concierge staff
• Coordinates guests' special, out-of-the-ordinary requests for onboard services
• Coordinates guests' requests for shore side services in ports, i.e., limousine services, car rentals, restaurant reservations, etc.
• Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction
• Coordinates the complete disembarkation process, in order to ensure proper disembarkation breakdown and that all departments involved are properly informed
• Supervises the Event Coordinator in group functions and ensures invitations for onboard functions are sent out on a timely manner
• Responsible for maintaining a report of extreme or unresolved guest issues, and updates the Hotel Director on a daily basis
• Manages and maintains departmental finances within budgetary requirements
• Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement