Head Waiter/Waitress

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. Imagine a unique and enriching opportunity to explore your true potential, to achieve success as part of a stellar team, to travel to exotic locations and provide extraordinary service in an amazingly social environment. If you have a passion for excellence, exuberant energy, and the ambition for a rewarding career, journey onboard as an Azamara Club Cruises team member. It's the experience of a lifetime! As the Head Waiter/Waitress, you will have an important role in ensuring total guest satisfaction with our exceptional cuisine and service throughout our dining areas onboard the ship. You will assist the Restaurant Manager with the supervision of our wonderful restaurant staff.

Career snapshot:

• Responsible and accountable for all dining areas throughout the day
• Directs, coaches, supports, supervises and evaluates the performance of all direct reports in conjunction with the Restaurant Manager, in addition to ensuring restaurant staff follow company policies at all times regarding uniforms, personal appearance and hygiene
• Interacts with guests on a daily basis to ensure satisfaction and assists the Restaurant Manager with any guest demands

Requirements:

• Minimum of five years hospitality management experience (shipboard experience preferred), or an equivalent combination of experience and education
• Possess a good understanding of basic accounting principles such as numbering flow, "Debits/Credits," and adjusting entries and corrections
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Strong communication, problem solving, decision making, interpersonal and overall management skills in a multicultural and dynamic environment
• Superior customer service, teambuilding and conflict resolution skills
• Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferred
• Working knowledge of computers, internet, and the ability to navigate within a variety of software packages
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

Preferences:

• Bachelor's degree in hospitality management, business administration or related field or the international equivalent
• Knowledge of wines and wine service
• Experience training restaurant personnel

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pullmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as Head Waiter/Waitress. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an equal employment opportunity employer.