Consumer Inbound Agent, Celebrity Cruises

Great vacations begin with great employees! 

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Florida.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  

Position Summary:

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This agent is responsible for utilizing sales techniques and servicing the direct guests as well as. This position strictly handles inbound calls until the time the guest sails.

Career Snapshot:

• Evaluate guest needs and identify products that best fit the guest's requests; providing sales quotes for these products on all calls and creating accurate reservations
• Service existing reservations according to guest requests and in accordance with existing business rules
• Escalate and delegate service calls to the appropriate support departments
• Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
• Responsible for correctly capturing pertinent information and payments during all interactions with guests
• Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times

Requirements:

• 1 year of phone sales experience
• Computer knowledge and skills required

Preferences:

• Minimum 2 year College Degree preferred

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site.  

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.