Shore Excursion Manager

At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The Shore Excursion Manager is responsible for the operational management of all Shore Excursion team members. Shore Excursion Manager possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members.  He/she demonstrates excellent training, leadership development and recognition skills with all Shore Excursion Staff, and maintains a strong floor presence; ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.

Career snapshot:

• Monitors shore excursion operations and ratings for quality assurance
• Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information
• Manages the financial aspects of the assigned shore excursion program, including the successful identification of expense reduction through cost control
• Coaches, manages staff to ensure that workstations, work areas, equipment and overall operations are working efficiently. Operates and manages staff operations of computer systems.

Qualifications

Requirements:

• Minimum of two (2) years shipboard experience in a Shore Excursions / Guest relations capacity
• Knowledge of ports and tours is required
• Demonstrated aptitude for the management of the assigned staff. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work
• Demonstrated aptitude in sales and customer service. Ability to sell, up-sell and cross-sell tour products and services
• Ability to read, write and speak English clearly and distinctly
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

Preferences:

• Sales experience in shore excursions and/or other tours
• English + Core languages
• Travel experience

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pulmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as Shore Excursion Manager. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!