Shore Excursions Staff

At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

Shore Excursions Staff promotes, explains and sells shore excursion tours and packages to gusts onboard the vessels by performing the below essential duties and responsibilities.

Career snapshot:

• Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information.
• May conduct scheduled tour presentations to guest audiences. Participates in maintaining shipboard shore excursion video. May rewrite scripts or work with Broadcast Technician to shoot footage as needed.
• Works the assigned Shore Excursion shifts on the sales desk, the pier, lounges or other venues as directed by the Explorations! Manager and operates computer sales terminals.
• Coordinates tender operations when required with other Marine or Hotel departments.

Qualifications

Requirements:

• Minimum 6 months experience in a customer contact related position with working
• Knowledge of ports-of-call and associated tours preferred
• Ability to conduct tour presentations to large groups of guests.
• Ability to sell, up-sell and cross-sell tour products and services.
• Knowledge of customer service techniques preferred.

Preferences:

• Ability to speak additional languages such as Spanish, French. Italian, Portuguese, or German preferred.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software of packages such as Excel, Word, and PowerPoint.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pulmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as Shore Excursions Staff . Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!