Agent, CO Outbound RCI

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Agent, Consumer Outreach Outbound - RCI

Position Summary:

Responsible for managing a database of direct guests and contact calling 150 warm leads per day. The main thrust of this job is managing the guests buying habits and special interests, capturing this key information into the database for future sales calls driven by the guests previous contacts and set up marketing opportunities within scheduled call appointment times.

Responsibilities:

Key Accountabilities

• Meeting weekly Revenue Goals
• Meeting daily Metric Goals
• Utilizing Gold and Xcel standards within each contact and sales call
• Responsible for managing their bookings and all pertinent information & payments
• Reports to a Sales Coach, part of a sales team

Core Competencies

• Ability to use sound judgment through the sales quote and booking process
• Business Effectiveness

Interpersonal Effectiveness

• Experienced in building relationships and discovering what motivates the guest to buy
• Ability to relate and respond to the guests concerns and desires
• Ability to bridge across the sales process by using key sales techniques
• Ability to use clear and precise communication with the guests about all details of their vacation
• Ability to effectively use designated software to manage their book of business

Personal Effectiveness

• Ability to display the highest degree of personal integrity, takes responsibility for personal growth
• Adherence to Schedule and CVP Objectives and Goals

Qualifications:

• Previous Sales Experience preferred.
• Minimum 2 years College Degree preferred.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as our Agent, Consumer Outreach Groups - RCI.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.