Analyst, Learning Management Systems

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The LMS Analyst is responsible for the day to day support of our various LMS sites. This position will provide functional day-to u00bfday operation, maintenance, analysis, technical support and reporting on all LMS related activities. This position will support the implementation and migration activities related the various LMS sites to a centralized global application. This position will research, design and develop on line training tools.

Responsibilities:

• Ensures GLOD sites are updated and engaging in the Crew Portals, HR Portal and Navigate.
• Creates, designs, assigns, and maintains learning plans, assessments, and courses to all users (all brands, enterprise u00bf wide).
• Generates Learning Management reports for internal and external customers to track relevant metrics
• Provides detailed reporting as requested (such as curriculum and course completion, assessment scores, learning plan completion, course evaluations)
• Identifies, tracks, logs and communicates all technical issues related to the shipboard and shoreside LMS and PeopleSoft and follows up until all issues are fully resolved. Troubleshoots when appropriate
• Partners with appropriate resources to ensure courses are uploaded correctly and promptly
• Supports other LMS and PeopleSoft tasks as requested (such as creating pre-requisites, evaluation surveys, testing upgrades, uploads and functionaility) in conjunction with Training Coordinator as needed
• Independently manages relationships with LMS vendors including tasks such as managing enhancement requests, prioritization and escalation of technical issues, managing SLAs.
• Supports auditing and compliance requirements and reporting through the LMS and PeopleSoft/JDE
• Evaluates internally developed courses for quality assurance and consults with SMEs and/or business unit manager on recommendations.
• Supports the research, design, and development of online training in collaboration with Global Learning & Organizational Development (GLOD) team and SMEs.
• Develops training in various modalities including; online, instructor-led, video, webinars, and simulations.
• Develops ongoing communication strategy for effective use of online training/LMS resources

Qualifications:

• Bachelor's Degree preferred or relevant work experience
• 3-5 years implementing and/or administering LMS system (s)
• 3-5 years designing and/or delivering online training programs

Knowledge and Skills:

• Proven past experience/expertise working and managing LMS systems
• Demonstrates experience with e learning design and authoring tools (ie Articulate)
• Excellent time management and organizational skills to balance multiple tasks and priorities
• Must possess and practice effective team building and collaborative work methods
• Excellent computer skills especially in MS Office
• Ability to design and develop an online training course SCORM compatible
• Effective presentation skills
• Ability to interact well with all levels of management and employees
• Remain current on research literature associated with best practices in adult learning and instructional design techniques and LMS systems
• Experience with blended learning solutions
• Strong written and verbal communications skills
• Strong troubleshooting and problem solving skills
• Excellent focus on attention to detail and accuracy
• Ability to work with system experts both internally and external to RCCL on LMS related matters
• Creative instructional design skills

Join our team as our Learning Management Systems Analyst.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.