Cosumer Outreach Inbound Coach
- Reference:
- 530947
- Category:
- Land Based Jobs
- Published:
- September 25, 2014
Great vacations begin with great employees!
Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
As the Consumer Outreach Inbound Coach you will be accountable for achieving individual and team revenue targets within Consumer Outreach through coaching, goal-setting, and monitoring while creating a supportive, sales-focused environment. The position reports to the Manager of Consumer Outreach Inbound Sales and is responsible for a team of up to 25 Consumer Outreach Inbound sales Agents.
Career Snapshot:
- Provides leadership to team members by actively supporting departmental strategies
- Reports team statistics and productivity to Consumer Outreach managers and AVP
- Drives team performance through development and support of strategies tied to sales effectiveness and outstanding customer service
- Works with Consumer Outreach Operations team to properly plan for and set department staffing levels and daily revenue reporting
- Ability to design action plans to address performance deficiencies
- Ability to target relevant specific, observable, measurable behaviors
- Conducts training sessions for team members as required, both senior agents and new agents in transition
- Monitors performance and provides individual performance feedback through informal communications, frequent coaching/goal-setting sessions, and formal performance reviews
- Works in support of a 24 hour/ 7 days a week business operation, and may be required to assist in overnight coverage, and provide guidance and leadership during full hours of operation
- Ability to communicate in a clear, concise, understandable manner, listen attentively to others, understand material, and provide instructions to team members
- Actively participate in the acquisition of new team members through the hiring process
Requirements:
- High school diploma or GED required, college degree preferred
- Previous coaching or supervisory experience
- Strong analytical skills and proficiency in statistics
- Strong sales experience and customer service background
- Experience in one of the following strongly preferred: sales call center (inbound, outbound or group sales), top performing sales department
- Proficient in Excel (i.e. can create and read data tables, graphs and charts), Microsoft word and Lotus Notes
- Familiarity with AS400 or equivalent reservations system preferred
Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 30-60 days. During this time, you can view your application status on our career site.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
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