Guest Services Officer

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The Guest Services Officer will be responsible for "Delivering the Wow" while demonstrating exemplary problem resolution skills to our guests at all times.

Career snapshot:

• Plays a key role in being the first impression for the brand and our guests
• Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail
• Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service
• Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler"s checks or exchanging foreign currencies.

Qualifications

Requirements:

• Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
• Ability to operate basic office equipment, including telephones, computers and copy machines
• Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages is required
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pulmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as Guest Services Officer. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site.