Associate, Employee Cruise
- Reference:
- 529984
- Category:
- Land Based Jobs
- Published:
- September 15, 2014
Great vacations begin with great employees!
Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
Responsible for all administration associated with the successful delivery of the Employee Cruise program, and coordinates cruise requests for employees, family, friends and 10% off bookings. The role interacts with employees on a regular basis to respond to inquiries, confirm bookings, interpret company policies and resolve employee concerns. This associate must carefully and efficiently evaluate resolution options and display superior customer service to amicably and positively handle the employee's inquiry to conclusion.
Responsibilities
- Processes and maintains cruise requests for all shoreside, shipboard and international employees.
- Maintain Employee Cruise Request (ECR) data integrity. Enters information into database to obtain computerized records. Makes decisions on special fares, exceptions to company policy, upgrades, special air arrangements, etc. to ensure best interest of company and customer is met.
- Interact with employees on regular basis to confirm bookings, interpret policies, respond to inquiries and resolve concerns.
- Work with Revenue Management on release of cabins for employee cruise program.
- Coordinate berthing of employees & their families on requested sailings in accordance with specific cruise policies. Enter relevant data in ECR and AS400 database.
- Uses expertise in assisting shipboard personnel requiring guidance with difficult situations, or employees requesting escalation of their situation by joining or taking over the situation. Responsible for explaining resolution process and developing the shipboardu00bfs personnelu00bfs skills so that the shipboard employees gain greater understanding of the employee cruise program.
- Examines booking history, accounting information, related documents and correspondence, and converses or corresponds with customer and relevant personnel from other departments including but not limited to Air/Sea, Groups, Reservations, Accounting, Revenue Management, Documentation, sales, etc. to obtain facts regarding to routine inquiries.
- Assist as needed to develop policies, communication materials and prepare correspondence to management and employees.
- Financial responsibilities include the ability to thoroughly research all aspects of customer experience and service level to determine appropriate service recovery within compensation parameters for the employee cruise program.
- Performs other duties as required.
Qualifications:
- Bachelors degree (BA) preferred; with 3-5 years experience, with 1-2 years reservations, customer service experience and/or training; or equivalent combination of education and experience.
- MS Word, Windows and Excel knowledge required. 40 wpm typing required
Knowledge and Skills:
- Excellent interpersonal skills and be able to work across departments is a must.
- Strong analytical and problem solving skills are a must.
- Excellent communications skills, both written and verbal. Must have ability to compose letters for executives.
- Must possess ability to be a self-starter, work unsupervised and interact effectively with others.
- Must be able to handle problems in a professional manner.
Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
Join our team as our Employee Cruise Associate. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 30-60 days. During this time, you can view your application status on our career site.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
RCL is an Equal Employment Opportunity employer.
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