Director, Revenue Management
- Reference:
- 531313
- Category:
- Land Based Jobs
- Published:
- October 20, 2014
Great vacations begin with great employees!
Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
The Director of Revenue Management is a leader of professional staff whose primary responsibility is making all day-to-day pricing and inventory decisions for cruise and cruise/tour ticket pricing. The team is responsible for maximizing net ticket revenues for the North American based products on the Royal Caribbean International brand, with revenues expected to total over $1.9 billion in 2011. Develops and executes tactical and strategic plans (lead role for pricing; supporting role for promotion, sales, advertising) to maximize revenue, often in collaboration with Sales, Marketing, Deployment, Air/Sea, Trade Support & Services, and others. The Director represents Revenue Management to North American brand leadership team.
Career Snapshot:
- Develops strategic plans to maximize ticket revenues and utilization of inventory for North American based products, including the creation and oral presentation of the strategic plans to senior management, as well as tactical plans and decisions in reaction to changing market conditions. Responsible for leading the implementation of strategic and tactical plans both through cross-departmental initiatives and guidance of decisions made by a team of managers, analysts, senior analysts and administrators.
- Responsible for managing day to day pricing and inventory decisions to maximize net ticket revenue yields given prevailing market conditions and competitive environment, including customizing pricing and terms and conditions to support strategic sales and marketing initiatives.
- Participates in the development of multi-million dollar incentive and charter sales opportunities with Sales and Business Development Directors, in North America and Internationally; Audits deal pricing and contract compliance and work cross-departmentally to minimize risk; Initiates cross-departmental action plans and promotions with Sales and Marketing when indications point to demand and pricing softness.
- Coordinates promotions to address product needs and develop initiatives that drive volume through more cost-effective distribution channels, working with Marketing on customer segmentation initiatives to drive incremental growth opportunities in North America and International Markets.
- Oversees development of Strategic Pricing, ensuring compliance with anti-trust and Sarbanes Oxley requirements.
- Ensures International pricing and taxation guidelines are met. Stays abreast of international and industry rules and tailor strategies and pricing actions accordingly. Manages pricing in multiple currencies, and develops and track international `sourcingu00bf goals in conjunction with International Division.
- Generates, monitors, and updates revenue forecasts for product portfolios that support quarterly Wall Street guidance. Generate assumptions and trends that drive period over period changes. Track and improve forecast error.
- Selects, develops, leads, and coaches staff responsible for developing, interpreting, and implementing complex pricing and inventory management actions on a day to day basis.
- Ensures ethical and Revenue Management policies and procedures are in strict accordance with company guidelines. Review and improve guidelines periodically and communicate through departmental training and online tools.
- Drives continuous improvement of policies and processes impacting guest ticket pricing which include group policies as well as terms and conditions for deposits and cancelations.
- Contributes to ongoing operational improvements with the Revenue Management department, including the enhancement and creation of tools.
- Represents Revenue Management in system overhauls that deliver benefits to a variety of pricing related activities. Provide policy-redesign recommendations and develop business requirements and corresponding ROI analysis that support investment, upwards of $2m.
- Establish and develop metrics and measurement tools with Planning and Analysis teams that enhance yield management activities across the organization.
- Create and distribute reports to Executive leadership on key strategic initiatives, as well as tactical reactions to changing conditions.
- Works with all parts of the organization to meet customer satisfaction and retention goals during normal and extraordinary events, external crises and systemic failures that might result in customer-facing operational challenges.
- Represent RCCL Revenue Management at Corporate Industry and Trade conferences, including delivering presentations and providing guidance on procedural and customer trends, both B2B and B2C.
Requirements:
- Bachelors degree (BA) from four year college or university required with focus in quantitative discipline preferred
- MBA or Master's Degree in Business, Economics, or related discipline strongly preferred
- Four to ten years of experience in pricing, revenue management, or closely-related area
- Sound background in both Finance and Marketing
- Four years or more managing people
- Previous experience in implementing system enhancements and decision making tools in and in project management preferred
- Extensive knowledge of revenue management: pricing, forecasting, microeconomics, market segmentation, techniques for maximizing revenue
- General business skills including leadership of people, sales and marketing knowledge, financial and quantitative skills, superior judgment and decision-making skills
- Ability to participate in both strategic and tactical corporate initiatives
Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
Join our team as a Medical Case Manager. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next < 30-60 > days. During this time, you can view your application status on our career site.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
RCL is an Equal Employment Opportunity employer.
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