Automation Support Representative

Great vacations begin with great employees!
 
Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Celebrity Cruises is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Automation Support Representative

Position Summary:

As a Technical Support Representative, responsibilities will include: providing technical support via phone, chat, email, or other communication media to resolve customer automation challenges in a professional and prompt manner. Research and communicate technical information and solutions in a professional and friendly manner that establishes, maintains and improves the relationship with the Travel Partner community. Track and monitor the problem to insure a timely resolution. Conduct training via phone, webinar, and in classroom settings. Log customer calls as required. Support trade functions. From time to time, some light travel may be required.

Responsibilities:

• Troubleshoot automation challenges and assist in creating reservations
• Identify defects in tools, report to I.T., and follow-up on resolution
• Create Remedy tickets for all calls
• Answer email support database
• Provide user acceptance testing prior to launch of new tools
• Partner with Marketing to ensure smooth communication and launch of tools to trade
• Provide training upon request from field sales
• Conduct webinar support sessions
• Performs other duties as required.

Qualifications:

• High School Diploma
• MS Office proficiency
• AS400 Colonial & External Reservation System
• Excellent organization & above average communication skills, (written, verbal and listening).

Knowledge and Skills:

• The ideal candidate will pay attention to detail.
• Use superior customer-oriented telephone skills to acquire relevant customer information.
• Present technical information to a non-technical audience. Educate and explain product features and benefits as well as technical support.
• Investigate, troubleshoot and resolve reported issues in a timely and efficient manner. Open, track and close trouble tickets.
• Ability to sit at a computer, monitor and telephone headset for extended time.
• Subject matter knowledge: Proficiency in Microsoft Operating Systems (Windows XP, products and basic network connectivity) is essential.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
 
Join our team as our Automation Support Representative, Celebrity Cruises.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
 
RCL is an Equal Employment Opportunity employer.