Maître d'hôtel

Position: Maître d'hôtel

Job Description

PURPOSE OF POSITION

You ensure a friendly and professional service in the restaurant and bar to the fullest satisfaction of our guests in accordance with Viking River Cruises Standards.

ASSIGNMENTS/RESPONSIBILITIES

Responsible for the entire service operation onboard

• Supervision/support of a professional welcoming and sales orientated F&B Service
• Ensuring the correct handling of all products, materials and equipment
• Ensuring absolute cleanliness and order in accordance with HACCP rules
• Operation of service procedures according to standards (e.g. menus, decoration)
• Preparation of opening and closing ships at start and end of season
• Organization and execution of F&B related ship functions and special events
• Performance according to company standards and HACCP rules

Management and motivation of the service crew

• Organization, management and motivation of restaurant and bar (7-16 crew)
• Management of work schedules & Training of service department
• Luggage duty on embarkation and disembarkation day & participation in loadings

Responsible for cost control and adherence to set budgets

• Cost control in accordance to the budget
• Establishing of weekly stock order in cooperation with Hotel Manager
• Conduction of stock takes; inventory according to company procedures
• Daily closing of restaurant and bar area cash register

Active liaison with guests

• Welcoming of guests and socializing during meal times
• Conduction of daily menu presentation

Supervisor: Hotel Manager
Gives instructions to: Restaurant and Bar crew
Receives instructions from: Hotel Manager, Corporate Operation Manager

DUTIES

• The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
• The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
• Conduct and appearance in accordance with the rules and regulations of Viking River Cruises AG

Profile

• Graduated education within hotel / catering industry
• Min. 3 years professional experience in same or similar position in 4 or 5* operation
• International experience / experience on a ship is an asset
• Excellent English skills, other languages are an asset
• Service oriented and guest focused
• Excellent management, organizational and communication skills
• Positive personality, professional appearance
• Flexibility and stress resistance, team player, commitment

GUIDELINES AND REGULATIONS

• Job Description
• Contract
• Company Rules and Regulations
• Onboard ABC
• Viking College
• Uniform Regulation
• F&B Manual

About Viking Cruises

Viking Cruises, the world’s leading river cruise company, offers scenic cruising along the rivers of Europe, Russia, China, Southeast Asia and Egypt. Since its 1997 inception, the company has grown to a fleet of 53 vessels and over 100,000 passengers annually. Viking has been honored multiple times in Travel + Leisure’s “World’s Best” Awards and Condé Nast Traveler’s “Gold List” as well as recognized by the editors of Cruise Critic as “Best River Cruise Line.” Today Viking continues its rapid growth with its first Ocean vessel beginning operations in 2015, and plans to grow the River Cruise fleet even larger in the next two years. The opportunities and challenges in this growth provide and excellent work environment for high performing individuals with a desire to achieve and excel.

Viking Cruises is an equal opportunity employer.