Concierge

At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise line industry, Celebrity is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative, award-winning fleet of ships visiting five continents, each offering adventurous ways to explore the globe, this is a great opportunity to let your career set sail. Our Concierge is responsible for providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. 

The Concierge actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person with a great sense of humor. Concierge must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times is essential. Remember, working at Royal Caribbean is more than a job, it"s a career.  More than 40,000 people have already selected Royal Caribbean International to be their employer and so should you!

Qualifications

Hiring Requirements:

• 1 to 2 years of experience in a Concierge role in a large luxury resort.
• Proven customer service skills building and strengthening relationships with guest and Sr. Management
• Previous experience as part of a team of Front Desk professionals delivering problem resolution to Suite guest
• Ability to read, write and speak English clearly and distinctly
• All international applicants must have the ability to obtain C1/D1 visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training