Onboard Training Specialist – (m/f)
- Category:
- Other Cruise Jobs
- Published:
- February 11, 2017
We are looking for a well experienced Onboard Training Specialist (m/f) for a great 4* American Cruise Line with international passengers and great itineraries throughout the world.
Position Summary:
- Oversees ship training center.
- Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training.
- Responsible for all related record keeping.
- Coordinate and assist with company recognition programs.
- You are also responsible for oversight of on board training budget and supplies, including the Learning Center and all individual computer-based classes and trains between 900 - 1500 active crew members.
- You must be able to lead by example and be passionate about hospitality and customer service driven.
- Previous ship experience would be considered as an advantage.
Essential Functions:
- Conduct training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
- Conducts training sessions using a variety of training methods and styles so to maximize training effectiveness.
- Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
- Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention.
- Utilizes Adult Learning Theory to ensure retention and transfer of learning.
- Develops specialized coursework with the approval and direction of shore side Training and Development.
- Resolves schedule conflicts by negotiating with management, learner and training services.
- Oversees the computer-based training library and is responsible for tracking the use and possession of those materials.
Qualifications:
- Two years of training and/or teaching experience in a business setting is required.
- Must have advanced verbal and written skills in standard American English.
- Intermediate to advanced knowledge in MS Office suite; especially Outlook, Word, Excel and PowerPoint.
Education:
- Bachelor's degree (US system) or equivalent in adult teaching/training/development or a related field.
- Teaching certificate or trainer certification from a reputable institution and/or ESL Certification is preferred
Fluent English is required any additional language would be a plus.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Language Requirements
Good knowledge of the English language is required.
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