Head Sommelier

We are currently looking for a Head Sommelier that can train the staff and has excellent knowledge of the various wines and how they are produced from the wineries all over the world.

JOB DESCRIPTICION AND DUTIES 

• Reports to ship's Assistant Bar Manager and to the Beverage Director
• Supervises supports and evaluates the performance of the subordinate beverage operation positions - Sommelier and Assistant Sommelier
• Responsible for providing courteous and professional wine and beverage service in all restaurants and bars aboard the cruise ship as well as luxury cigar sales
• Responsible for consulting passengers on wine selection, premium spirits and fine cigars, organizing wine testings, monitoring beverage costs and performing inventory control
• Participates in the on-the-job day-to-day training of Sommelier and Assistant Sommelier personnel covering all aspects of fine wine and premium beverage service and makes sure that they posses the required knowledge and perform up to the standards of service set by the cruise line
• Monitors customer satisfaction, addresses passenger complaints reporting them to the Bar Manager and works in a positive and polite manner to resolve problems for both passengers and sommelier personnel
• Works in a positive and polite manner to resolve problems for both passengers and sommelier personnel

JOB REQUIRIMENTS:

• High school diploma or equivalent
• Minimum two-tree years of Sommelier experience in an upscale establishment
• European experience is preferred, but not mandatory
• Excellent fine wines and premium beverages knowledge
• Excellent communication skills and good command of the English language, knowledge of additional languages is a plus
• Strong managerial skills and ability to work in a multicultural environment

1. Valid Passport 
2. STCW Certificates (BST)
3. Crowd management certificate
4. Crisis management certificate
5. Security awareness training for all seafarers
6. Proficiency survival craft and rescue boat (PSCRB)
7. Update police clearance
8. International Certificate of Vaccination
9. Fluent english skills 

Previous cruise ship experienced will be appreciated.