管事服务员 - Mandarin Speaking Stateroom Steward

职位概况
管事服务员需按照维京外展中国市场专业服务准则（ VRC PSO ），
确保船上的清洁，秩序和卫生达到最高的标准，为我们的客人带
来最大满意度。

职责

• 负责约18间客舱的日常清洁
• 根据要求，清洁公共场所，厕所和接待区
• 正确处理客人洗衣
• 管理和交还已清洁的衣物和制服
• 谨慎处理所有的清洁产品，材料和设备
• 轮流交换洗衣工作，包括洗涤，熨烫，折叠
• 在分配的客舱，派送每日日程，礼品订单和夜床服务
• 在登船日欢迎和伴随客人到客舱
• 检查和报告上司或前台客舱的技术缺陷
• 在登船和离船日负责客人行李
• 按照公司的程序清单，盘点存货
• 在开始和结束巡航季时，准备开船和闭船事宜
• 如上司指令，需协助其他部门
• 根据公司的标准和HACCP规则工作
• 参与载荷
• 正确存货量；建立标准水平
• 积极参与船上的培训计划

主管：客房主管
指令来自：客房主管， 酒店经理，企业客房管家，企业运营经理

职责

• 管事服务员需承诺在离开维京后，不能将公司的信息，产品手
  册，业务发展和EDP数据信息，透露给任何第三方，或公开，或
  保留供个人使用。
• 在其违反上述指令的情况下，本公司保留要求赔偿损失，以及
  对其采取法律行动的权利。
• 行为和外观符合VRC PSO的规则和条例。

资历简介

• 在4‐5星级酒店，有最少2年的工作经验
• 有国外经验/船上经验者优先
• 标准的普通话，英语或其他语言技能都具优势
• 服务导向，专注客人需要，注重细节
• 个性积极，专业的外观
• 有柔韧性和抗逆能力，有团队合作精神，重视承诺

PURPOSE OF POSITION

You are responsible for an optimum of cleanliness and order as well as hygiene onboard to the fullest guest satisfaction in accordance with Viking China Outbound Standards.

ASSIGNMENTS/RESPONSIBILITIES

• Daily cleaning of approximately 18 staterooms
• Cleaning of public areas, toilets and reception area according to requirements
• Correct handling of guest laundry
• Control and distribution of externally cleaned laundry and uniforms
• Correct and careful handling of all cleaning products, materials and housekeeping equipment
• Rotating laundry duty incl. washing, ironing and folding activities
• Distribution of daily programs, gift orders and turndown services in allocated staterooms
• Welcoming and escorting guests to their staterooms on embarkation day
• Checking and reporting technical defects of staterooms to the supervisor / reception
• Luggage duty on embarkation and disembarkation day
• Conduction of stock takes; inventory according to company procedures
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (if required)
• Performance according to company standards and HACCP rules
• Participation in loadings
• Correct storage of stock; establishing of par levels
• Active participation in onboard training programs

DUTIES

• The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
• The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
• Conduct and appearance in accordance with the rules and regulations of Viking China Outbound AG

QUALIFICATION PROFILE

• Min 2 years working experience in 4-5 Stars hotel.
• International experience / experience onboard a ship is an asset
• Good Mandarin skills, English or other languages are an asset
• Ability to work independently, service-oriented and guest focused
• Positive Personality, neat appearance
• Flexibility and stress resistance, team player, commitment