Guest Service Agent German- Multinational Cruise Line

Company

Job as Guest Service Agent in a Multinational Cruise Line

Position description

Effectively handle passenger enquiries, provide advice on the ship’s layout and facilities and present tours and ports information including disembarkation procedures as required. Resolve passenger complaints in a timely and effective manner. Liaise with onboard departments to meet passenger’s special requests. Attend Front of House meetings . Provide administrative support to the customer service department Brand dependant, Process orders and organize the delivery of specific items and gifts for special occasions.

Position requirements

• Diploma from a recognized Tourism School or apprenticeship program, or equivalent.
• 2 years of full time working experience on a 4/5* star hotel or cruise ship environment is essential
• Good command of written and spoken English. German mother tongue.
• Strong computer skills, proficient in the use of MS office software
• Strong administration background
• VISA and medical certificates, required before the embarkation

Position salary

Competitive Salary
training, fligths, medicals & Visa paid by the company

Duration of the contract

6 months* 2 of rotation + renewable

Aditional comments

interviews in Barcelona in October