Sales and Service Advisor (Cruise), Customer Operations, Full or Part Time

We are looking for travel trained staff to join both our Service Team (Customer Service and Online Chat) as well as our Cruise Sales Team.

You will be providing our customers with truly exceptional service throughout their booking journey and beyond, putting our customers at the heart of our business and constantly ‘go the extra smile’ creating unforgettable holidays that make us famous for service and create customers for life.

TUI Retail Websites incorporate Cruisedeals.co.uk, Holidayhypermarket.co.uk, Latedeals.co.uk and a range of corporate websites; all of which offer fantastic ATOL protected holidays at the best online prices, guaranteed.

What you will be doing

As a Sales and Service Advisor, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty.

We’re passionate about being the best and are proud to offer our customers a range of communication platforms – telephone, email and live online chat. You will work as part of this multi-functional department of 4 teams: Offline Sales, Online Support, and Customer Service & Administration. You will work to set sales and service KPI’s and will be accountable for delivering an outstanding performance against set targets.

You will inspire and respect your colleagues sharing in social and other fun activities. If things do not go quite right, you will conduct yourself in a professional and confident manner to ensure a positive outcome. Your desire to achieve will lead you to exceed your company, sales and service targets.

What we are looking for

• Passionate about cruising demonstrating an infectious enthusiasm that inspires others 
• A customer driven and positive individual with a passion for delivering results 
• Confident and fun personality with a strong commitment to achieve targets and overcome challenges 
• Willing to engage and collaborate at all times with customers and colleagues 
• The highest personal standards and pride in attitudes and behaviours displayed 
• A passion to work within tourism and actively grow and share knowledge 
• Very efficient with the ability to prioritise yet consistently deliver with attention to detail 
• Strong communication and presentation skills 
• Able to adapt to regular business change and new technology 
• Willing to participate in helping to deliver sustainable holidays 
• Reasonable mathematical ability, strong verbal & written English

Working within TUI group

TUI Group is the world’s number one integrated tourism business operating in around 180 countries worldwide with more than 30 million customers. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise”Discover your smile”

TUI UK and Ireland is the UK’s largest tour operator with key brands including Thomson and First Choice. We employ a team of 13,300 employees and serve over 5.2 million customers each year.

Help make our customers smile and in return you will be rewarded with a competitive salary, pension scheme and some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance*