Crew Services Manager (Ship Based)

We are now recruiting for our talent pool for 2017, this means that if you are successful during the recruitment stage, you will be placed in a succession pool to join the fleet when a vacancy arises. Apply now to be first in line!

Carnival UK are currently looking for experienced and driven Crew Services Managers to join our multi award winning brands P&O Cruises & Cunard Line. We are passionate about providing world class customer experiences and operate a winning culture, delivering our vision of being the most spectacularly successful Cruise Company in Britain. Our prestigious brands of great British heritage, employ engaged and passionate people to deliver the highest customer service standards to our adoring and loyal customers.

Our Crew Services Managers ensure and manage the provision of all administration matters relating to the ship’s company including officers, crew, concession staff and guest entertainers. It is an amazing opportunity to utilise your existing experience within our world renowned ships and their amazing crew!
In this role your duties will include but not limited to:

• Ensuring all crew have followed the correct signed on / off procedures as required
• Provide the necessary crew documentation for entry and departure at all ports including immigration, visas and customs lists
• Ensure all joining crew have original and valid copies of legally required paperwork, necessary for them to work onboard
• You will liaise with port agents, HR and logistics to ensure the crews’ welfare at all times and arrange cost effective transfers were & when required
• Manage the crew payroll and currency exchange and ensure the safe storage of all crew passports
• Respond immediately, positively and calmly to changing customer requirements and ensure that team members also respond appropriately
• As part of the on board HR department you will be required to provide support to the HR Manager as and when requested

To be considered for this role you will be expected to have experience managing a team where you create a positive working atmosphere and build a trusting and open environment. Due to the nature of legal compliance surrounding immigration documentation and payroll, you will be expected to have high levels of attention to detail. You will also be able to remain calm under high volume workload and take a logical approach to problem solving.
To apply for his role, we expect a minimum requirement of:

• Previous, proven office management experience
• Knowledge of VISAs, passports and immigration documentation
• Excellent computer skills, proficient in the use of MS office software
• Excellent planning and organisation skills
• Cash handling / payroll experience
• Cruise Ship experience desirable

We are currently recruiting for our Talent Pools to fill anticipated roles in 2017 and beyond. Please note that throughout the Recruitment & On boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.