River Cruise Waiter - MUST BE US CITIZEN

**** Must be a US Citizen********

Job Purpose

The Waiter is directly responsible for serving all guests in varying dining venues.  

Duties & Responsibilities

• Serves meals to patrons according to established rules of etiquette, working in formal setting - presents menu to diner, suggests dinner courses, appropriate wines, and answers questions regarding food preparation.
• Relays orders to kitchen and serves courses from kitchen and service bars.
• Garnishes and decorates dishes preparatory to serving.
• Observes diners to respond to any additional requests and to determine when meal has been completed.
• Will attend all daily line-up meetings.
• Will strictly adhere to the order of service as designated by the Food and Beverage Manager.
• Ensure the proper set-up of all work stations.
• Arrange, set-up and break down all buffet stations.
• Polish chafing dishes, silverware, glasses, mirrors and all else needing to be spot-free.
• Offers bread and beverage service to passengers in all dining areas.
• Setting tables with proper condiments.
• Arrangement of dining room tables and chairs.
• Expediting food from galley to wait staff in dining area.
• Assist wait staff in delivering and serving food and beverages,
• Constantly assisting the wait staff of passenger needs.
• Assist in performing daily side work.
• Performs stores handling and loading and or unloading supplies from vendors.
• Vacuum and clean all dining areas.
• Assists in gathering all dirty dishware and bring to the dish room for cleaning. Stacking and scraping if necessary.
• Assists in keeping the dish area in a clean and orderly condition at all times.
• Assists in receiving food items and non-food supplies and storing them in the proper areas in accordance with the FIFO (first in-first out) inventory method.
• To comply with all service standards when in passenger areas and at all times when dealing with passengers directly.
  Is friendly, courteous and cheerful at all times.
• Maintain safe and sanitary conditions at all times. All FDA, Coast Guard and Maritime Security guidelines are to be followed at all times.
• To report any maintenance issues found in your assigned areas. This should become routine and awareness second nature when walking through the vessel.
• To stay personally current on cruise events and programs in order to answer any passenger questions.
• Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers and management at all times.
• To read and follow all memos/directives as issued by company management.
• Performs stores handling and loading and or unloading supplies from vendors
• Provides assistance to other crewmembers and departments to contribute to the best overall operation of the company. This may include helping in the bars, and the Front Porch Café as well as Asst. Server.
• Promotes good business principles by never discussing company business in public areas with fellow crewmembers or passengers.
• All other duties as assigned, requested or deemed necessary by management.
• Fills station bill requirements and participate in drills with regard to passenger safety.
• Ensure behavior and performance supports the company’s Mission
• Follow company values in responding to others in work situations
• Meet “standards for service” behaviors
• Use recovery steps to respond to others who are dissatisfied
• Make hospitality standards an important part of day-to-day duties
• Be a STEAM System example for others

Minimum Qualifications & Requirements

Education:

• HS Diploma or Equivalent Required

Professional Certification(s) or License:

• TABC Permit (Server Permit)
• Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
• Copy of DD214, if Veteran status

Skills & Abilities:

• Excellent verbal and written communication skills; must be fluent in English
• Ability to interact with individuals at all levels in a pleasant and professional manner
• Proficiency with MS Office applications
• Ability to train and supervise employees
• Logically and independently plan, organize and complete work assignments
• Must maintain a neat, clean and professional appearance

Experience:

• At least 2 years of experience in position with similar duties and responsibilities
• Fine dining experience required
• Cruise industry experience preferred

Other: 

• Must be at least 21 years of age.
• Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Working Conditions:

The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.

The Marine operation is subject to varied wake and motion.

Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season.

Physical Requirements:

• Ability to stand and walk on nearly a constant basis; ability to work long hours each day
• Ability to bend, rotate and reach frequently
• Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs
• Ascending/descending stairs or ladders safely
• Ability to manipulate/handle/grip materials required to perform job
• Ability to maneuver through/in/around small and/or confined areas within the vessel 
• Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
• Must be capable of performing emergency duties as listed in the vessel’s station bill

EEO