Shop Seller (m/f) - MSC Cruises - German speaking

Discover a world of opportunities …
… become one of our masters of the sea!

MSC Cruises, part of the Mediterranean Shipping Company, is the market leader in Europe, including the Mediterranean, South America and South Africa, and sails year-round in the Mediterranean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, the Caribbean and French Antilles, South America, southern Africa, and Abu Dhabi, Dubai and Oman.

MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide. So far, more than €3m has been collected in voluntary guest donations. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. Its fleet comprises 13 modern ships: MSC Preziosa; MSC Divina; MSC Splendida; MSC Fantasia; MSC Magnifica; MSC Poesia; MSC Orchestra; MSC Musica; MSC Sinfonia; MSC Armonia; MSC Opera, MSC Lirica and MSC Meravilgia.

Building our future together

• Over 15 million guests have discovered a world of luxurious emotions aboard our ships
• With the introduction of MSC Seaside in 2017 our fleet expansion is well underway and with a further 9 ships on order, including the revolutionary World Class project of four 200.000 GRT LNG-powered ships, we are actively looking to employ over 50.000 new crew over the coming years
• We pride ourselves on our diversity: our staff comes from more than 75 different countries and guests from over 187!

Become part of our exciting MSC Cruises family in one of our on-board departments and apply today as:

Shop Seller (m/f)

Job Purpose

In line with the department guidelines and under the supervision of the Shop Manager, the Shop Seller uses different
selling techniques to promote to our guests the products available in MSC Cruises boutiques in order to achieve highest revenue possible.

Key Responsibilities

• Builds relationships and trust with all guests to improve their shopping experience and to increase sales opportunities;
• Informs guests of special offers, new products and promotions;
• Handles guests’ complaints and queries;
• Processes payments;
• Ensures items are correctly priced and keeps the boutique layout attractive and tidy, in line with MSC Cruises guidelines
• Monitors levels of stock and properly stores delivered products in a timely manner;
• Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).

Job-Requirements:

• Fluent in English and German both oral and written in at least 1 of the following languages: Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage;
• High School graduation certificate;
• At least 2 years’ experience as a Shop Seller;
• Previous experience on cruiselines is an advantage;
• Computer litteracy;
• Strong communication and negotiation skills;
• Sales orientation;
• Knowledge of products and inventory techniques;
• STCW certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work onboard.