HSSS - Hospitality Service Specialist Senior (Polish-English-German Speaker)

The HSSS Acting as reference point for non-Italian speaking removing language barriers to make sure Guests enjoy their cruise
Thinks strategically. Has a broad and forward-thinking approach. Focuses on financial results.
Feels accountable for results. Is proactive and ready to take decisions up to own responsibility. Plans the work and monitors that results are achieved.
Leads and drives people towards targets. Empowers people as appropriate and builds commitment. Recognizes talent and develops people.
Is safety driven. Understands and respects rules. Is proactive and accountable for his/her safety behaviour. Promotes sustainability.
Is curious. Anticipates change and implements new ideas and solutions. Challenges the status quo.
Puts Guests and internal clients at the center. Is service driven. Ensures an excellent service quality. Makes sure expectations are exceeded in line with brand positioning.
Communicates effectively; Works in team; Develops network; Adopts a transparent and respectful approach; Relates to others considering and respecting diversity.
Fully respects the Code of Business Ethics and Corporation standards; Always adopts an ethical approach in line with Company values.

Requirements:

• Secondary School or degree in tourism or humanities
• At least 6 months experience in tourism (i.e. reception, accompanying guests)
• Secondary School (in tourism or language is a plus)
• At least 6 months experience in Hotels in similar positions (receptionist, customer service)
• Basic knowledge of MS Office
• Polish C2, German and English languages (B2-C1) (Further languages are welcome) COMPULSORY

OFFER:

You have the opportunity to join a the international team collaborating with Costa Cruises, one of the worldwide largest company, which grows up consistently and employs 15,000 people. Further 3000 people will be employed in the next two years. A company which estimates his employees with large value.

Preparatory training course for successful candidates conducted by personnel from Ship Company), and all .

Employees receive:

• Opportunity to join a real international team
• Accommodation
• Food and beverage
• Further trainings
• Farewell activities
• Medical assistance
• Internet discount

VISA REQUIREMENTS (if any)

PLEASE NOTE: THIS OFFER IS FOR POLISH CITIZENS ONLY