Stateroom Steward/ess for European River Ships

VIKING RIVER CRUISES ARE LOOKING FOR STATEROOM STEWARD/ESS TO JOIN THEIR TEAM.

To provide guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service.

YOUR RESPONSIBILITIES

This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future depending on the final departmental development. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper.

• Daily cleaning of approximately 18 staterooms
• Cleaning of public areas, toilets and reception area according to requirements
• Correct handling of guest laundry
• Control and distribution of externally cleaned laundry and uniforms
• Correct and careful handling of all cleaning products, materials and housekeeping equipment
• Rotating laundry duty incl. washing, ironing and folding activities
• Distribution of daily programs, gift orders and turndown services in allocated staterooms
• Welcoming and escorting guests to their staterooms on embarkation day
• Checking and reporting technical defects of staterooms to the supervisor / reception
• Luggage duty on embarkation and disembarkation day
• Conduction of stock takes; inventory according to company procedures
• Organization and planning of embarkation / disembarkation
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (if required)
• Performance according to company standards and HACCP rules
• Participation in loadings
• Correct storage of stock; establishing of par levels
• Active participation in onboard training programs
• Participate in the departmental “Daily Reunion”

YOUR PROFILE

• High school diploma required
• Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Housekeeping department
• Good English communication skills
• Ability to work independently, service-oriented and guest focused
• Must be able to deal correctly with confidential information and must be discrete
• Must be well groomed and maintain impeccable hygiene standards
• Extensive walking required and ability to stand on feet for a long time
• Hours may vary based upon organizational needs and operational demands
• Guest focused, service oriented, positive personality and professional appearance
• Flexible and stress resistant, team player, shows commitment