Relief Shore Excursions Manager

The Role:

This is a fantastic opportunity, working for an award-winning cruise company. Committed, confident and passionate, you will be responsible for delivering all aspects of contracted shore excursions (developed by Shore-side team) to the exacting standards expected by passengers whilst controlling costs and driving revenues.

Holding excellent public relations and public speaking skills, you should have a love for travel and be a good team player. You must be extremely organised, have good numeracy skills and be computer literate.

Candidates should have shipboard experience in a Shore Excursions role and a good general knowledge of ports and tours. Contracts are arranged on a 4 month on - 2 month off basis.

Duties and Responsibilities:

• Regular contact with shore-side team.
• Maintain regular and good working relationships with all agents.
• Maintain necessary contact with the Captain, Hotel Director, Cruise Director, Food & Beverage, Safety, Medical, Security and others to ensure smooth running of the tour programme and giving any necessary feedback.
• Liaise with Captain and Port Agents with regard to changes of Itinerary and Shorex programme.
• Monitor passenger numbers on board to comply with coach seating requirements. Also maintain Wait-Lists including requests from Head Office.
• Responsible for Shorex related documentation and paperwork including Passenger accounts, escort and port talk payments, changes to the “Today” and preparation of flyers where needed.
• Circulate welcome letters and issue pre-booked tickets.
• Contact with Tour Agents regarding finalising details of tour programme, shuttle buses and maps for upcoming cruise.
• Experience all new tours.
• Participate in existing tours wherever possible.
• Responsible for all tour dispatch and shuttle bus operations
• Responsible for any special requests regarding tours, packed lunches, water etc
• Shore excursions talks to passengers (Liaise with Destinations Lecturer).
• Finalise the dispatch sheets; ensuring information is passed to colleagues and the tour agent.
• Be on call and available should any problems arise during tours.
• Ensure at least one team member be on the quayside to greet returning passengers and be available to listen to immediate comments from passengers or escorts.
• Ensure Tours Desk is manned during opening hours
• Review with Tour Agent possible new tour opportunities and provide feedback to Shore-Side team.
• Liaise with Hotel Director and Cruise Director regarding Magic Moments
• Compile voyage report and send to Second Purser.
• Compile individual Tour Scores and feed back to Shore-Side team.
• Address all complaints.
• Set up Fidelio and ensure download of detail for following cruise.
• Compile relevant Revenue Reports to the shores-side team
• Overall Responsible for all tour escorts and their training

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship or in a 4/5* Hotel.

Language Requirements

Good knowledge of the English language is required.