CPIL General Manager, Hotel - On Board Marella Cruises

Employed by Crew People International Ltd (CPIL) working on board Marella Cruises the on board Hotel General Manager is responsible for driving the Hotel Operations, Destination Services & Future Sales, Entertainment and Concessionaires teams to deliver an enhanced customer experience in accordance with the company’s brand and service standards, maximising on board revenue opportunities and controlling the associated cost base.

You will put all customers and employees at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holiday experiences that make us famous for service and create customers for life. TUI Group is the world’s number one integrated tourism business. We are building a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining our ships will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultur

What you will be doing

• Establish and promote good internal relationships within your departments, ship and head office ensuring that we treat our internal customers with care and consideration 
• Meet financial targets including profit and expenditure 
• As a manager you will have access to confidential information regarding and belonging to the company. You will manage your access to this information in a professional and confidential manner 
• Be knowledgeable of the rotas in line with business needs 
• You are responsible for the performance of your team and as such you will; Ensure that you are aware of and adhere to the company’s rules and procedures 
• Undertake the continuous process of training and developing team members. This includes in your role the completion of; performance appraisals, succession planning and communication meetings. 
• Carry out management performance and development reviews with direct reports. 
• Issue your team members with personal KPI’s (key performance indicators) to include challenging yet achievable targets in line with company KPI’s. 
• Take responsibility alongside the shore based team for the recruitment of your team along with the administration required to pay them accurately and on time, whilst maintaining accurate records. You should ensure you are fully trained in the necessary applications to enable you to complete these tasks and adhere to the timelines and rules governing this area.

What we are looking for

• Has a customer centric appoach, creating positive consumer experience, adding value 
• Has substantial topline and/or bottom-line responsibilities 
• Drives business through sound judgment and timely decision making 
• Demonstrates consistent performance delivery 
• Has the ability to inspire and lead team, acting as a coach and people developer 
• Able to manage diverse relationships and the ability to manage stakeholders effectively 
• Able to lead in the execution of projects and can work independently, able to execute assignments from end-to-end 
• Ensures smooth running of day-to-day operations, resolves operational issues 
• A hospitality-related degree or diploma 
• Experience in all ship hotel departments

Working within TUI group

Help make our customers smile and in return you will be rewarded with a competitive salary and pension scheme. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and lots more.*

TUI UK and Ireland is the UK’s largest tour operator with key brands including First Choice. We employ a team of 13,300 employees and serve over 5.2 million customers each year.

TUI Group is the world’s number one integrated tourism business operating in around 180 countries worldwide with over 1,800 travel agencies across Europe, six airlines operating more than 130 aircraft, more than 300 Group-owned hotels and resorts and twelve cruise ships. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise ”Discover your smile”

*Please note should you be successful for this role your employment company will be Crew People International Ltd (CPIL), this role is working on board Marella Cruises.