Shore Excursion Assistant
As a market leader in the cruise industry, we operate spectacular ships all over the world. Join us as a Shore Excursion Assistant and you’ll discover that working at sea is more than just a job. It’s a way of life. Ensuring the smooth running of the shore excursions operation while promoting and selling interesting and relevant shore excursions, you will visit different places, explore new worlds and gain experiences that will stay with you for a lifetime.
We have an exciting opportunity for you to join our Commercial team in the role of Shore Excursion Assistant. You will advertise and sell shore excursions to maximize on board revenue, assisting with the preparation of accurate and relevant supporting materials.
Your duties will also involve regularly escorting guests on excursions to improve product knowledge and check standard of service provided while interacting with the guests to promote future tours. You will resolve passenger issues or complaints in a professional, customer focused and timely manner.
To be considered a suitable applicant for this role you will:
- Have experience working to challenging targets in a services environment
- Have extensive travel experience or knowledge of the travel industry, ideally 4 / 5*
- Confident presenter or experience working with large groups
- Work well under pressure and possess excellent organisational and administrative skills
- Continually strive to improve passenger satisfaction scores and effectively resolve issues or complaints
- Good command of written and spoken English, the ability to speak foreign languages, particularly German, would be ideal
This is an excellent opportunity to further develop your career with a company who puts its people and customers at the centre of everything we do. The contract lengths are either 4 or 6 months onboard with 2 months leave, and life onboard involves working 10 hours a day, 7 days a week. Your 10 hours will be split between morning, afternoon and evening activities. In return you will receive a competitive rate of pay, shared cabin, and the enviable opportunity to travel the world and to contribute to the ongoing success of Carnival UK.
Please note that this advert is not for an immediate vacancy, we are recruiting for a talent pool position.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Good knowledge of the English language is required.
A world of excitement, fun and possibilities
A market leader in the cruise industry, we operate ships all over the world. We’re most widely recognised by our famous brand names P&O Cruises and Cunard Line.
Working together, it’s our mission to be the most successful - the most spectacular - cruise company in Britain. To do this, we focus on providing the finest cruise experience for each and every customer. And of course, this isn’t possible without the skill and commitment of our people on board and ashore. That’s where you come in.
P&O Cruises is the largest cruise operator in the UK and, perhaps, the best-known in the world. Working on board the seven-ship fleet of Aurora, Oriana, Arcadia, Adonia, Oceana, Ventura and Azura, you’ll have the opportunity to experience luxury cruises to the Mediterranean, the Baltic, the Norwegian Fjords, the Caribbean, the Atlantic Islands, and round-the-world voyages.
Cunard Line offers the only regular transatlantic crossing service on board the world famous Queen Mary 2. The 1,968-passenger Queen Victoria, launched in November 2007, undertakes a number of different voyages, while the latest ship, the Queen Elizabeth, joined the fleet in Autumn 2010.
It takes great passion and real commitment to maintain our position at the top. That’s why we’re always looking for people, both shipboard and shoreside, who share our obsession and drive to provide the most memorable experiences imaginable.
This is your chance to join us on our journey.