Receptionist (m/f/d) for leading international cruise line

For a leading international cruise line we do arrange personal interviews
in Central Europe in April 2019!

02.04.2019 in Budapest/ Hungary
04.04.2019 in Bratislava/ Slovakia

You have the chance of unique Worldwide journeys including destinations such
as Japan, China, Alaska, Australia, New Zealand, Asia, Orient, Northern America,
USA, Caribbean, South Africa, Mediterranean and many more!

The cruise line is well-known and offers attractive packages to its employees
including 6 months contract, extensive training, free travel packages, paid visa and
medical expenses, great career opportunities within a global leading cruise cooperation.

Apply now as a Receptionist (m/f/d) if you bring with you the following requirements:

General function as Receptionist (m/f):

• Provide exceptional customer service to passengers, ensuring that all relevant revenue
  and cost control processes relating to passenger services are successfully followed at all times.
• Handle passenger enquiries, issues and complaints and ensure an effective resolution is achieved.

Tasks and Responsibilities of the Role:

• Provide a smooth and efficient passenger check-in service, ensuring the highest levels of
  customer service are provided at all times.
• Register passenger credit cards or other payment methods to personal accounts and ensure
  all charges are correctly entered onto passenger folios.
• Collect payments for outstanding passenger charges at the end of each cruise ensuring
  accurate settlement, and deal with account queries in a timely and effective manner.
• Provide a cash handling service through the Reception desk, including foreign exchange
  transactions for passengers. Accurately maintain and balance a cash float and account
  for any variances.
• Effectively handle passenger enquiries, provide advice on the ship’s layout and facilities and
  present tours and ports information including disembarkation procedures as required.
• Record and receive lost property, operate the ship’s switchboard as requested and resolve
  passenger complaints in a timely and effective manner. Liaise with onboard departments to
  meet passenger’s special requests. Attend Front of House meetings and assist with immigration
  inspections as required.

Core Knowledge & Skills

Experience / Qualifications

• Recognised hotel qualification i.e. HND in Hotel or Hospitality Management is desirable
• Previous experience in a similar role, preferably within a busy 4 / 5 star hotel or cruise ship environment is essential
• Fluent in German OR French is desirable and brand specific to Cunard
• Previous cash handling experience
• Strong computer skills, proficient in the use of MS office software
• Strong administration background
• Good command of written and spoken English
• Valid ENG1 medical certificate or equivalent for the duration of each voyage

If you feel qualified and you would be interested in joining highly motivated crew we look forward
to receive your application for our interviews in Budapest, 02nd April 2019,
or Bratislava, 04th April 2019.