Guest Services Manager
At Seabourn, we are passionate about our people. The Seabourn experience is like no other, it is luxurious, yet relaxed — elegant, yet casual — sumptuous, and yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow.
Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary, and our acclaimed crew offer a unique style of heartfelt hospitality that is sincere, thoughtful and personal. Seabourn is looking for experienced hospitality professionals that are looking to develop themselves, and take their career to the next level.
We are currently actively seeking a cruise industry experienced Guest Services Manager to join our world reknowned fleet of luxury ships. The Guest Services Manager is to ensure ultimate guest experience by owning all guest complaints and aiding efficient communication through all departments. In this capacity they are the direct link between the guests and senior officers, shore side directors and Guest Relations Manager. The Guest Services Manager has the ability to ensure that all guests on board receive the ultimate travel experience. The decisions they make in creating Seabourn moments and engaging with all guests and identifying occasions which will enhance their cruise. Maintaining the atmosphere of their teams is imperative and training to should continue daily on the approach to our guests and follow up of any guest related issues. Leading the front office team, the Guest Services Manager has up to 8 direct reports.
To be considered for this role, you must have:
- Diploma in Hospitality Management or similar preferred.
- 4 Years experience in a 5 star establishment.
- Cruise line experience preferred.
Knowledge, Skills & Abilities:
- Demonstrate a genuine concern for guest’s wellbeing
- Thorough knowledge of cruise ship operation
- Excellent verbal, written and communication skills
- Effective planner, problem solver
- Ability to train and motivate a team.
- Ability to conduct training sessions and demonstrates authority in front of crew.
- Fluent in interpreting and implementing company work rules
- PC knowledge: Microsoft Applications, IBS, and NVS.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Good knowledge of the English language is required.
Seabourn Cruise Line
With Seabourn's world renowned reputation for excellence and luxury, it is only right that we recruit only the very best people to enjoy career opportunities working on one of our ships. Seabourn Cruise Line is an excellent place to begin your career at sea as well as further develop your career within this exciting industry. Seabourn provides an intuitive and gracious service which is delivered by staff that are passionate about maximising the guest experience onboard. We are seeking hospitality professionals to join the onboard family. Start your exciting new career at sea with one of our entry level positions in the hotel department onboard. For those already in Hotel Management we have exciting management positions in Food and Beverage, Galley, Guest Services and Human Resources departments.
If you feel you have the fine art of delight, genuine and heartfelt hospitality then please apply today!