Butler - Mandarin Speaker
GROW YOUR CAREER WITH US
At Norwegian Cruise Line, we know our future success depends on our ability to attract and retain the very best talent. We are seeking individuals that are passionate about hospitality and committed being their personal best. We are a dedicated, passionate team, all driven by the spirit of determination and innovation. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the Norwegian Cruise Line family. www.ncl.com
ABOUT NORWEGIAN CRUISE LINE
Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility to design their ideal cruise vacation. Norwegian operates a total of 15 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Norwegian offers unique and exciting itineraries in all areas of the world, including The Caribbean, Bahamas, Bermuda, Mexican Riviera, Hawaii, Europe, South America, Canada & New England, Panama Canal, Alaska, Asia, Australia and New Zealand Recently, Norwegian was named “World’s Leading Large Ship Cruise Line" for the fourth consecutive year by the World Travel Awards. What are you waiting for? A shipboard career with Norwegian Cruise Line can take you Aboard and Beyond!
POSITION SUMMARY / ESSENTIAL FUNCTIONS
The Butler’s position is designed specifically to cater to guests booked in The Haven, Villas, Owner Suites & Penthouses. Focus is placed on giving these guests individual, personalized and impeccable in-room attention and service. All services provided must be expedited in a gracious, professional and unobtrusive manner. Attention to detail and a timely response in every respect is a requirement.
He/she works closely with the Concierge to maintain the integrity of our best staterooms and provide in-room dining and valet service, as well as to coordinate set-ups for private cocktail parties or other special requests in accordance to standards established by the company.
- On call to expedite guest requests. An off-duty Butler’s phone must be forwarded to another Butler during the day and to the Bell Captain or Night Shift Butler during Night Shift.
- Responsible for the Villa, Suite & Penthouse set-ups on embarkation day ensuring deliveries are expedited in co-ordination with relative department heads.
- Escorts guests onboard and if their room is being prepared, escorts them to the VIP Lunch. Otherwise takes them directly to their room and for Garden Villa and Owner Suite guests offers them champagne and warm (or cold) face towels.
- Trained in Housekeeping set-up of Suites & Villas and works in tandem with Stateroom Stewards and reports deficiencies to Deck Supervisors. Responsible to make corrections on Housekeeping set-ups and to maintain the highest standards of cleanliness, neatness and maintenance inside and on balcony and deck areas.
- Prepare cocktail parties including proper set-up; and serve in-room canapés and drinks when requested. Should take the initiative to offer guests the opportunity to host their own in-suite cocktail party and advise associated costs.
- Offers to escort guests to onboard events such as evening shows or to a dining reservation, and also to the gangway in port, especially if the vessel is tendering. This is done in collaboration with the Concierge and the rest of the Butler team to ensure time efficiencies.
- Performs Valet service, which includes but is not limited to, assisting guests with un-packing and re-packing of garments, expediting laundry, dry cleaning and pressing services, and offering shoe shine service.
- Records twice daily in the temperature log for the dishwashing machines and refrigerators.
- Performs regular cleaning and sanitation of refrigerators, bread warmers, ovens, toasters, juice and coffee machines, etc.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
QUALIFICATIONS / REQUIREMENTS
- Minimum two years’ experience in a Hotel or relative establishments; or minimum two years’ experience in a Guest Service related position onboard a ship.
- Intermediate to Advanced verbal and written ability English.
- Intermediate verbal and written ability in at least one of the following languages is preferred: Spanish, German, French or Italian.
- Intermediate to Advanced computer software skills required (Microsoft Word, Excel, and Micros).
- Minimum one year experience in handling guest requests and concerns, with an understanding of how to expedite VIP guest wishes.
- Two-year Associates degree or equivalent in Hotel Management and/or Guest Relations from a recognized hotel institution.
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started.
THE NORWEGIAN FAMILY OF BRANDS
Norwegian Cruise Line Holdings Ltd. is a diversified cruise operator of leading global cruise lines spanning market segments from contemporary to luxury under the brands Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises®.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Good knowledge of the following languages is required: English, Chinese
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