Business Systems Support Analyst
- Recruiter:
- Virgin Voyages
- Category:
- Land Based Jobs
- Positions:
- Systems Manager
- Updated:
- February 22, 2018
The Gig:
We’re on an exciting journey to create one of the most exciting travel brands in the world and are building a fantastic team to help make our ambition a reality. The Business Systems Support Analyst will be a key member of the team and major support for the business in this very early part of our life. You are all about the flawless execution of system implementations and keeping key partners informed at the appropriate times. Importantly you will ensure you have the right team in place to help you achieve those goals.
This includes coordinating and executing testing for new software releases, collect, analyze and report system performance data, perform regular audits on all software applications and hardware used within the operation. You’re a member of the Voyage Services team and you will love the variety and the pace at which we all roll. You’ll also help introduce other teams to these new systems and help them understand how they work and don’t work and hold hands along the way.
As we are in start-up right now, the one thing you can count on is this is a very busy role and that every day will be different. Before you jump in, make sure that you come with extra hands to juggle multiple things at once. Bring your passion for getting things done the right way along for the ride. To be a super star in this role you should be a strong communicator and be super organized. Plus, you are loved for how you take complex problems and make them seem simple to solve and fun to work with. Your masterful attention to detail and self-starter mentality mean you can work by yourself and as part of a team. Ultimately, we won’t be able to remember how we got by without you.
Oh, and by the way, a great laugh will earn you some brownie points.
Key Things You’ll Be Up To:
- Participate in new system discussions to design business rules and operational guidelines that help us run successfully.
- Seaware veteran with a minimum of 5 years’ experience in all facets of the application.
- Communicate business system issues, incidents, downtimes, and software releases to appropriate internal and external partners for all business systems
- Drive resolutions to business system issues by escalating and expediting critical technical issues impacting the business and operating partners
- Document, track, monitor, and analyze the resolutions and enhancements for all business systems and the related applications interfacing with the systems
- Support the development and delivery of training materials for new business systems and functionality
- Serve as a liaison to the Information Technology partners, and external Information Technology teams keeping these partners informed of operations and system related enhancements and/or changes
- Support of special projects and assignments
- Perform risk management to minimize project risks
- Act as an ambassador of the Virgin culture
- Be up for any other challenge as directed by your leaders
Super Powers Required:
- 5+ years of Seaware Experience Required (if you must ask what Seaware is....better luck next time
- Love of working with a wide variety of people and fun to work with
- Great energy and attitude of optimism
- Rock solid coordinator, admin and organizational skills
- Being a major self-starter and not waiting for direction
- Thinking two steps ahead... of everyone
- Being comfortable with ambiguity and being a solutions oriented person
What Matters to Us:
At Virgin, your personality matters as much as how good you are at what you do. We like you to bring it to our hang out spot with you to help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
Language Requirements
Good knowledge of the English language is required.
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