Social & Welfare Host

• Rank/Position: Social & Welfare Host
• Employer Type: Cruise
• Job Type: Permanent
• Certification & Experience: Previous experience in this role with 4/5* Hotel

A British cruise company are seeking a Social and Welfare Host to join their fleet.

The successful candidate will be responsible for maintain a high profile and active relationships with passengers to set the tone of an enjoyable cruise and pro-actively contacting less mobile passengers to provide guidance on selecting the right tours, and ensuring good holiday experience.

Other duties will include coordinating all matters relating to passenger requests for celebrations, blessings, birthdays etc. Liaising with all relevant departments to ensure the smooth co-ordination of social events within the cruise programme such as Captain’s cocktail, hosted tables, solo events etc.

Carrying out desk duties as required and producing promotional material for celebration packages is also part of this role. You will also have a pager to ensure contact is made immediately in case of passenger illness or injury. Acting as liaison and coordinator for the welfare of all passengers who become ill or injured, and accompanying passengers to the onboard infirmary and shore-side hospitals. The candidate should then ensure daily follow up of all passenger welfare following any illness/incident and complete all necessary administrative reports and paperwork in a timely manner ensuring a smooth handover of information to head office, resort office, and insurance companies as necessary.

Valid STCW Certification and Seafarer's Medical will be required.