Jewelery Assistant Manager

The Jewelry Assistant Manager will provide leadership for the luxury retail shops to promote and model our high-end product as well our high quality retailing standards, continuously driving maximum sales results, excellent customer service, talent development, and engagement. The Jewelry Assistant Manager must demonstrate honesty and integrity in all interactions.

Key Responsibilities

• Coaches the sale associates to exceed Customer Service rating expectations and validate by actively managing guest feedback according to established procedures in a professional and timely manner. Establishes effective target- and goal-setting standards.
• In partnership with Gva Office – Retail Luxury Watches and Jewellery department ensure an effective and accurate marketing plan is in place.
• Provides appropriate feedback to ensure that the sales associates are utilizing set customer service process and merchandise upgrading techniques to meet the guest’s needs, improves their shopping experience and increases opportunities for purchasing and maximizing sales.
• Will be the Luxury Retail Representative at initial cruise meetings > Host meetings > Staff presentation > Daily event program, hosting and announcing all the Luxury Jewels & Watches offer brand/product.
• Will act as first contact for Yacht Club passengers, organizing private viewing/special events/special private sales in liaison with Yacht Club Manager.
• Will organize special selling events on board, viewing times, issuing invitations, liaising with On Board Director
• Authorizes all merchandise received onboard according to Receiving policy and procedures.
• Inspect that merchandise is properly displayed and priced at all times.
• Maintain and control inventory according to Receiving policy and procedures.
• Supervise accurately operates cash registers, being responsible for processing payments.
• Collaborate with Gva Office – Retail Luxury Watches and Jewellery department to develop merchandising and marketing activities appropriate for the itinerary.
• Stock resposnsible.
• Comply with all Procedures as provided by Loss Prevention.
• Coordinate the Physical Inventory onboard the ship.
• Maintain proper performance documentation including detailed performance reviews, action plans, and corrective action.