Concierge

MSC Cruises
Reference:
JB00045
Published:
May 15, 2018
Recruiter:
MSC Cruises
Category:
Guest Services Jobs
Position:
Receptionist / Concierge
Salary:
not specified

JOB POURPOSE

The Concierge supervises and guides the Guest Service Agents in welcoming guests with a warm and friendly disposition, answering their questions, handling their complaints immediately and attending to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

  • Provides appropriate information and general assistance to guests; 
  • Manages the guest service operations and program;
  • Assigns daily duties to the guest service team;
  • Manages complaints and ensures appropriate resolution;
  • Provides training to the Guest Service Agents and leads by example;
  • Manages a variety of financial transactions and is responsible of cash floats.

JOB REQUIREMENTS

  • Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • Extensive experience in a 4/5 star hotel or resort;
  • Experience in the cruise industry is an advantage;
  • Proficient use of Microsoft Office and Publisher;
  • Knowledge of Fidelio Cruise System is an advantage;
  • Excellent communication and customer care skills;
  • Problem solving and stress tolerance;
  • Excellent organisation and managerial skills;
  • STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board. 

VISA REQUIREMENTS

  • Possess a valid passport and when possible a seaman book copy.

STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

Language Requirements

Good knowledge of the English language is required.

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