Guest Service Agent

MSC Cruises
Reference:
JB00058
Published:
May 15, 2018
Recruiter:
MSC Cruises
Category:
Guest Services Jobs
Position:
Guest Services Officer
Salary:
not specified

JOB POURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

  • Provides information and general assistance to guests;
  • Answers phone calls and requests from guests;
  • Performs all necessary administrative tasks;
  • Manages a variety of financial transactions and is responsible of cash floats.

JOB REQUIREMENTS

  • Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • Experience as a receptionist;
  • Cruise industry experience is an advantage;
  • Proficient use of Microsoft Office and Publisher;
  • Knowledge of Fidelio Cruise System is an advantage;
  • Excellent communication and customer care skills;
  • Problem solving skills;
  • Teamwork;
  • STCW certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS

  • Possess a valid passport and when possible a seaman book copy.

STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

Language Requirements

Good knowledge of the English language is required.

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